Return & Refund Policy
Last updated: November 2025
7-Day Returns
Easy returns within 7 days of delivery
Quality Check
All products are quality checked before dispatch
Quick Refunds
Refunds processed within 5-7 business days
No Questions
Hassle-free return process
Return Eligibility
You can return products within 7 days of delivery if:
- Product is damaged, defective, or not as described
- Wrong product was delivered
- Product is unused and in original packaging with tags intact
- All accessories, freebies, and invoices are included
Non-Returnable Items
- Products marked as "Non-Returnable" on product page
- Personal care items and cosmetics (unless defective/damaged)
- Products with tampered or missing serial numbers
- Used or damaged products due to customer mishandling
How to Return
- Contact us via WhatsApp or email within 7 days of delivery
- Provide order number and reason for return
- Our team will schedule a pickup (free for eligible returns)
- Pack the product securely with all accessories and invoice
- Hand over the package to our courier partner
Refund Process
Once we receive and verify your return, refunds will be processed as follows:
- Online Payment: Refund to original payment method within 5-7 business days
- Cash on Delivery: Bank transfer within 7-10 business days (bank details required)
- Shipping charges are non-refundable unless the return is due to our error
Exchange Policy
We currently don't offer direct exchanges. If you want a different product, please return the current one and place a new order.
Cancellation Policy
You can cancel your order before it's shipped. Once shipped, you'll need to follow the return process. To cancel, contact us immediately with your order number.
Contact Us
For return and refund queries:
- Email:contact.4dropshop@gmail.com
- WhatsApp: +91 9769777006
- Response time: Within 24 hours
